Acceptance of Terms of Use By requesting Services with Protech Computer Services, you have read and accepted the Terms and Conditions covering the Protech Computer Services service. Protech Computer Services may, at its own discretion and without prior notice, make changes to the Terms and Conditions. Protech Computer Services will inform you of any changes and if you decide to continue using the Protech Computer Services service, you have indicated your acceptance of the new set of Terms and Conditions of Usage. Description of the Protech Computer Services Service Protech Computer Services provides remote support for specific computers, peripherals, software, and any other computer-related. Protech Computer Services charges customers on every issue fix or recurring monthly fee which is payable monthly or annually, at the customer's discretion. Protech Computer Services customers obtain technical support from Protech Computer Services Support Engineers (SEs) by contacting them through email, chat windows, or via the phone. Protech Computer Services only offers remote technical support. Onsite service is not included in the Protech Computer Remote Services offering. Protech Computer Services offers its customers the option of Remote Computer Control, where a SE can, with the customer's permission, take over the customer's computer from the SE's remote location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Control option. Protech Computer Services SEs are not allowed to use Remote Computer Control without the explicit consent of the customer. Protech Computer Services will use reasonable effort to provide the customer with technical support, for as long as the customer's account is current and not in arrears. Protech Computer Services reserves the right to refuse service to anyone. Bundled Products/Services from Third Parties Protech Computer Services provides products and services from third parties as part of its Protech Computer Services service. These third party products and services are covered by their respective publishers/owners. Protech Computer Services does not guarantee the usability or merchantability of such services. Customer acknowledges that Protech Computer Services is providing them as a potential benefit to the customer. No Assurance of Problem Resolution Protech Computer Services will use reasonable effort to resolve the customer's problem. However, the complexity of technology will inevitably result in Protech Computer Services being unable to resolve certain customer problems. Customer acknowledges that they are aware of this limitation and by subscribing to the Protech Computer Services service have indicated acceptance of the No Assurance of Problem Resolution section of the Protech Computer Services Terms and Conditions of Usage. Notwithstanding such limitation, Protech Computer Services does not guarantee problem resolution to any customer problem. Protech Computer Services will only exercise reasonable effort to resolve said customer's technical problem. Products Supported Protech Computer Services provides technical support for popular computers, peripherals, and software. Specific products supported are described on the Protech Computer Services website, www.Protech Computer Services., and are subject to change. Customer acknowledges that due to the rapidly changing nature of technology, Protech Computer Services cannot be held responsible for supporting every computer-related product in the market. Protech Computer Services will clearly indicate which products or product lines are supported on its web site. Protech Computer Services can, at its own sole discretion, decide to provide technical support for a product not listed on the web site. In this case, Protech Computer Services warrants support only for the specific problem instance and does not warrant that it will continue to support such unlisted product beyond the single specific instance described above. Disclaimer Protech Computer Services does not warrant that the service is free of errors or mistakes. Protech Computer Services does not warrant or represent that defects or limitations in the service will be corrected. Nor does Protech Computer Services warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted. Protech Computer Services provides no remedies for such service interruptions. In addition, Protech Computer Services provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer acknowledges that they accept these disclaimers. Limitation of Liability No director, officer, or employee of Protech Computer Services shall be held liable for any direct, indirect, or consequential damages resulting from use of the service. Customer agrees to indemnify, hold harmless, and release Protech Computer Services from any damages, attorney's fees, and costs resulting from use of the service Ownership rights Protech Computer Services owns all rights to the Service and associated material, including the Protech Computer Services web site. Any unauthorized use of Protech Computer Services property is a violation of Protech Computer Services intellectual property rights. Privacy Policy Protech Computer Services has a strict privacy policy with respect to our customer's personal data. Any customer data is kept in strict confidence by Protech Computer Services, and is not disclosed to any third party without the consent of the customer. Termination or Suspension of Service A customer's breach of the Terms and Conditions of Usage shall result in the termination or suspension of their subscription and associated service. Protech Computer Services shall exercise its right to terminate or suspend service solely at its own discretion, without consulting the customer. Protech Computer Services shall incur no liability resulting from terminating or suspending service upon breach by a customer. Protech Computer Services Refunds Policy Protech Computer Services offers a refund of maximum of 100 % of the charges on customer's request only if the earlier reported problem reoccurs within 5 days from the time of resolution. To request for Refund, e-mai service@protechcomp.com or call customer service at 805.468.4125 Refund Policy is subject to change and the latest policy in vogue will be applicable.
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