Business IT Support. Managed Services
Perfect for small businesses who have limited in-house IT capabilities. We provide you with the peace of mind knowing that you can concentrate on running your business while your Computers & Networks are managed by Protech.
Automated IT Management
- Provide your users with our remote help desk to solve their IT problems
- Automatically apply software updates and patches to user computers during off hours
- Manage regular online data backups so that those backups will always occur on time and be checked for reliability
- Provide scheduled user software installation for end users
Monthly Managed Service Includes:» Access to expert advice
» proHelpDesk Support
» 24/7/365 Monitoring and Reporting
» Remote Client Management
» Windows Patch Management
» Artificial intelligence (AI) based endpoint protection
» Drive Space Monitoring
» Nightly Tune-ups
» Network Monitoring
» Weekly Health Reports
» Monthly Executive Report
» Backup Services (Optional but Recommended)
» Microsoft 365 Email Backup Services (Optional but Recommended)
Managed IT Services vs. Break-FixInstead of following the old tradition of break-fix (wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a small business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.
How does it work?We deploy remote monitoring & management (RMM), a small software footprint often called an “agent” is installed on your workstations, servers, mobile devices, and other endpoints. These agents then feed information about machine health and status back to Protech. This gives us insight into client networks, provides the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues and resolve them remotely – without the need to go out to a your office.
Why Small Business Managed Services?Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.
If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.
How do I get started?Getting started is quick and easy. Many of our customers opt for the monitoring service first. This helps us build up an understanding of your current IT systems so we can work with you to improve performance.
To get set up and to start enjoying the benefits of our Managed Services, simply call us at (805)239-0584 or use our Contact Form to request pricing information.