Innovative IT Solutions & Support
805-239-0584
Schedule Service | Mon-Fri 8:30am to 5:00pm

Business IT Support. Managed Services

Small Business, Small Office or Home Office



Automated IT Management from the cloud

Perfect for small businesses who have limited in-house IT capabilities. We provide you with the peace of mind knowing that you can concentrate on running your business while your Computers & Networks are managed by Protech.


Managed Services Report


Our Process

  • Provide your users with our remote help desk to solve their IT problems
  • Automatically apply software updates and patches to user computers during off hours
  • Manage regular online data backups so that those backups will always occur on time and be checked for reliability
  • Provide scheduled user software installation for end users


  • Monthly Managed Service Includes:

    » Access to expert advice
    » Flat-Rate Repair & proHelpDesk Support
    » 24/7/365 Monitoring and Reporting
    » Remote Client Management
    » Windows Patch Management
    » Multi-Vector Virus Protection
    » Drive Space Monitoring
    » Nightly Tune-ups
    » Network Monitoring
    » Weekly Health Reports
    » Monthly Executive Report
    » Backup Services  (Optional but Recommended)
    » Microsoft 365 EMail Backup Services (Optional but Recommended)

    Managed IT Services vs. Break-Fix


    Instead of following the old tradition of break-fix (wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a small business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.


    How does it work?

    We deploy remote monitoring & management (RMM), a small software footprint often called an “agent” is installed on your workstations, servers, mobile devices, and other endpoints. These agents then feed information about machine health and status back to Protech. This gives us insight into client networks, provides the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues and resolve them remotely – without the need to go out to a your office.

    Why Small Business Managed Services?


    Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.

    If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.


    How do I get started?


    Getting started is quick and easy. Many of our customers opt for the monitoring service first. This helps us build up an understanding of your current IT systems so we can work with you to improve performance.

    To get set up and to start enjoying the benefits of our Managed Services, simply call us at (805)239-0584 or use our Contact Form to request pricing information.

     

Proactive Monitored IT Services

We don’t hang around waiting for you to call when something goes wrong. Instead, we’ll check your systems around the clock, day and night, for any problems that might quash your ability to do business. 

24x7x365 Monitored Workstations & Servers


Welcome to our Monitored Services, designed to keep your PC's, Servers and Laptops healthy so you can concentrate on growing your business.


» Reducing downtime
» Improving system performance 
» Keeping your PC's, Servers and Laptops working 
» Installing Windows updates and patches
» Providing Top Tier Anti-Virus and Anti-Malware Protection 



HelpDesk Support

If your business is looking to partner with a local IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just click the button below and we will contact you.